The Matcha
Taste Guarantee

Monthly Sets contain four packs designed for ongoing daily use. To keep our guarantee sustainable and to prevent abuse such as resale, the Monthly Set is refunded at the price of one pack from that set — enough to make trying it risk-free, while protecting the integrity of the program for genuine customers.

If you'd like to try a flavor with no compromise on refund coverage, the Trial Set and any single pack are covered by full refund.

No — please keep it. Matcha is a delicate, food-grade product, and international return shipping isn't practical. You're welcome to share it with a friend, use it in baking, or simply set it aside. We trust you.

Yes. If you ordered several different matcha products and none of them suited your taste, every eligible matcha item is refundable. The Monthly Set is the only exception — it is refunded at one-pack price regardless of how many sets you purchased.

For example, an order with a Single Pack and the Trial Set would be refunded for both items in full.

No. The guarantee covers the matcha product price only. Shipping charges, import duties, and taxes are paid to carriers and customs authorities, and are not refunded by us. This is standard practice for international food shipments.

The taste-based refund applies only to matcha products. Sweets, accessories, tools, and other non-matcha items are not covered by the taste guarantee.

However, if any non-matcha item arrives damaged, defective, or with missing components, we will gladly replace it or refund the full product price. Please contact us with photos of the issue within 10 days of delivery.

Once your request is approved, the refund is issued to your original payment method within 5 business days. Depending on your card issuer or bank, it may take an additional 3–10 business days to appear on your statement.

The Taste Guarantee is reserved for first-time customers. If you've ordered from us before, you've already shown us that our matcha suits you — and we're grateful. For returning customers, please reach out to support@fuji-asahien.jp for any quality or order-specific concerns. We handle these case by case.

Anything genuine. Too bitter, too grassy, not vegetal enough, not what you expected from photographs, doesn't pair with how you drink it — all valid. We don't quiz you or require a specific reason. A brief honest note is enough. Your feedback helps us refine our blends, descriptions, and recommendations over time.

Because we believe in our matcha enough to put our money behind it. Our family has blended tea in Shimada City for four generations, and we'd rather invest in your honest first impression than spend the same money on flashy advertising. If our matcha doesn't earn its place in your daily ritual, we'd rather know — and refund you — than have you feel let down in silence.