Shipping policy

Shipping Policy

 

International Shipping

We ship our premium matcha and tea products worldwide using trusted international carriers: DHL, FedEx, and UPS.

 

Packaging

The matcha is shipped wrapped in cushioning material and packed in a cardboard box.

 

Shipping Methods & Delivery Times

DHL Express: 3-7 business days
FedEx International: 3-7 business days
UPS Worldwide: 5-10 business days
Delivery times may vary depending on your location and customs clearance procedures.

 

Shipping Costs

Shipping costs are calculated at checkout based on your destination, package weight, and selected carrier.

 

Customs & Import Duties

International orders may be subject to customs duties, taxes, and fees determined by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

 

Order Processing

Orders are typically processed within 1-2 business days. You will receive a tracking number via email once your order has been shipped.

 

Tracking Your Order

All international shipments include tracking. You can monitor your package status using the tracking number provided.

 

Shipping Restrictions

Please note that some countries may have restrictions on food and beverage imports. It is the customer's responsibility to ensure that matcha and tea products can be legally imported to their destination country.

 

Contact Us

If you have any questions about international shipping, please contact us before placing your order.